Answers to our frequently asked questions.
Please do not hesitate to contact us if you can’t find the information you are looking for.
Please do not hesitate to contact us if you can’t find the information you are looking for.
500 minutes of free UK landline calls, (01, 02, 03) & 500 minutes of free calls to UK mobiles (07).
The minimum term of your agreement is twelve months from the start of service.
Yes, all the prices shown include VAT at the current rate.
Yes, you can view our summarised tariff here.
The number transfer process takes on average 1-2 weeks. (We will keep you updated along the way).
Your new phone will arrive once a date is set for the migration of your telephone number. On average this takes between 1 – 2 weeks.
You can download the app for free from the app store on your Mobile. Simply search for CallSwitch LITE.
Once your account is live you will get an email with a QR code, just scan the code and you are ready to make and receive calls.
Simply press the envelope button on your phone. You will be asked for a PIN and this is included in your welcome email.
All of your answerphone messages will be emailed to you, so there is no need to check your new phone for messages.
We will configure your voicemail to be delivered to your email address when we set up your new system.
There are two parts to your new phone.
Remember, if your phone is over 100m from the receiver you may need a Repeater.
No, only the receiver needs to go next to the broadband router.
No, the change is simple. Plug your new phone in, and at some point during the day the service will instantaneously switch. Once your new phone is operational you can unplug your old phone and recycle it!
Your new phone can be used to make calls from the day you receive it.
As a courtesy it’s always nice to say goodbye. Please let your old provider know that you will be moving your telephone number to a new provider.
Please email us at any time on billing@cobalt.so
You will receive a small charge for the calls you make over and above your free calls, but we expect this will only happen rarely.
Please do not hesitate to contact us if you would like more information.
Just send a message to support@cobalt.so and we will make the change for you. Changes typically take 24 hours’.
Yes, as long as you know how to log in to it you can use your own phone. We will email the credentials so you can reconfigure it.
We are on hand to help if you struggle, but there will be an additional charge of £85 inc VAT. In order for us to help, we will need you to plug the phone in and grant us access to a PC/computer.
You will – it just needs to be plugged in! Your new phone will arrive pre-configured and tested, all you need to do is plug it into the back of your broadband router and connect the power supply.
Sure thing! If you’re taking our Premium Bundle, for an additional £99 (inc VAT) we can send an engineer out to plug the phone in for you.
If you have our Ultimate Bundle, we will also help you to install and set up our mobile app at the same time.
Speak to us about a small switch. This device will give you extra sockets for your equipment and cost around £20.
Please click here for details of our Terms & Conditions
Please do not hesitate to contact us if you have any questions.
BT plan to cease service by 2025.
The equipment serving the network is ageing and becoming trickier to maintain. The move to digital will provide homes with greater reliability and functionality. Other countries have already started to make the move and the UK will follow suit in 2025.
Yes. All copper lines will be taken out of service by 2025 and this will also impact any homes that currently still run a traditional broadband connection or the odd fax machine. It may also Impact monitoring for homes that have an older alarm system.
Contact your internet service provider, or us if you’d like to change :-). As soon as you have a fibre connection we can move your telephone number and get you up and running on Cobalt Home Phone.
You can find out more from BT here